return policy
Last Updated: July 17, 2023
Thank you for shopping at More Than Matcha, an e-commerce brand committed to providing high-quality products and exceptional customer service. This Return Policy outlines the terms and conditions for returning products purchased from our website www.morethanmatcha.co.
To be eligible for a return, the products must be unused and unopened. We understand that it may take some time to realize that a product does not meet your expectations. Therefore, we accept returns within 10 days from the date the product was received. After this time frame, we regret that we cannot accept returns or offer refunds.
Return Shipping: The buyer is responsible for covering the return shipping costs unless otherwise specified by More Than Matcha. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Damaged or Incorrect Items: If you receive products that are damaged during transit or do not match your expectations, please contact us immediately at info@morethanmatcha.co. We will work with you to address the issue and provide an appropriate solution. Please note that we may require photographic evidence or additional information to process your claim.
Return Timeframe: Once we receive your returned item, please allow up to one week for us to process the return and verify its condition. We will notify you via email regarding the status of your return. If your return is accepted, we will initiate the refund process within one week of receiving and verifying the returned item. The refund will be issued using the original payment method. Please note that the time it takes for the refunded amount to appear in your account may vary depending on your financial institution.
If you have any questions, concerns, or need assistance with a return, please contact our customer support team at morethanmatchaco@gmail.com. We are here to help and will respond to your inquiry as soon as possible. Please note that this Return Policy applies only to purchases made directly from our Website. By making a purchase on our Website, you acknowledge that you have read and understood this Return Policy and agree to its terms and conditions.
Thank you for choosing More Than Matcha!
To be eligible for a return, the products must be unused and unopened. We understand that it may take some time to realize that a product does not meet your expectations. Therefore, we accept returns within 10 days from the date the product was received. After this time frame, we regret that we cannot accept returns or offer refunds.
Return Shipping: The buyer is responsible for covering the return shipping costs unless otherwise specified by More Than Matcha. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Damaged or Incorrect Items: If you receive products that are damaged during transit or do not match your expectations, please contact us immediately at info@morethanmatcha.co. We will work with you to address the issue and provide an appropriate solution. Please note that we may require photographic evidence or additional information to process your claim.
Return Timeframe: Once we receive your returned item, please allow up to one week for us to process the return and verify its condition. We will notify you via email regarding the status of your return. If your return is accepted, we will initiate the refund process within one week of receiving and verifying the returned item. The refund will be issued using the original payment method. Please note that the time it takes for the refunded amount to appear in your account may vary depending on your financial institution.
If you have any questions, concerns, or need assistance with a return, please contact our customer support team at morethanmatchaco@gmail.com. We are here to help and will respond to your inquiry as soon as possible. Please note that this Return Policy applies only to purchases made directly from our Website. By making a purchase on our Website, you acknowledge that you have read and understood this Return Policy and agree to its terms and conditions.
Thank you for choosing More Than Matcha!
