We offer shipping within the United States. Shipping costs are calculated at checkout based on the weight and size of your order as well as the destination.
Customers receive free standard shipping on orders over $60 (pre-tax).

Orders are typically processed within 1–3 business days. Once your order ships, you will receive a confirmation email with tracking information so you can follow your package.

Please note that delivery times may vary depending on the shipping carrier and destination. More Than Matcha is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances outside of our control.
If you experience any issues with your shipment, please contact us at info@morethanmatcha.co and we’ll be happy to help.

Last Updated: March 5, 2026

Thank you for shopping at More Than Matcha! This Return Policy outlines the terms and conditions for returning products purchased from our website www.morethanmatcha.co.

To be eligible for a return, the products must be unused and unopened. We understand that it may take some time to realize that a product does not meet your expectations. Therefore, we accept returns within 10 days from the date the product was received. After this time frame, we regret that we cannot accept returns or offer refunds.

Return Shipping: The buyer is responsible for covering the return shipping costs unless otherwise specified by More Than Matcha. We recommend using a trackable shipping service and reaching out to notify us so we can properly receive your returned item.

Damaged or Incorrect Items: If you receive products that are damaged during transit or do not match your expectations, please contact us immediately at info@morethanmatcha.co. We will work with you to address the issue and provide an appropriate solution. Please note that we may require photographic evidence or additional information to process your claim.

Return Timeframe: Once we receive your returned item, please allow up to one week for us to process the return and verify its condition. You will receive an email notification once we have processed the return, but it may take an additional 5-7 business days to hit your bank account.

If you have any questions, concerns, or need assistance with a return, please contact our customer support team at info@morethanmatcha.co. We are here to help and will respond to your inquiry as soon as possible. Please note that this Return Policy applies only to purchases made directly from our website. By making a purchase on our website, you acknowledge that you have read and understood this Return Policy and agree to its terms and conditions.
Thank you for choosing More Than Matcha!

Last Updated: March 5, 2026

Welcome to More Than Matcha. These Terms of Service (“Terms”) govern your use of our website, products, and services (collectively, the “Services”). By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Eligibility
You must be at least 18 years old to use our Services. If you are between the ages of 13 and 17, you may use the Services only with the involvement and permission of a parent or legal guardian.
By using our Services, you represent that you meet these eligibility requirements.

2. Accounts
Some features of our website may require you to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
You agree to notify us immediately of any unauthorized use of your account.

3. Orders and Payment
All prices listed on our website are subject to change without notice.
We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing, or suspected fraud.
By providing payment information, you represent and warrant that you are authorized to use the payment method provided.

4. Shipping and Delivery
We make reasonable efforts to deliver products within the estimated timeframes provided. However, delivery times are not guaranteed and may be affected by factors outside of our control.
More Than Matcha is not responsible for delays caused by shipping carriers or other external circumstances.

5. Returns and Refunds
Returns and refunds are governed by our Return Policy, which is available on our website. Please review this policy for details regarding eligibility, timeframes, and procedures.

6. Intellectual Property
All content on this website—including text, graphics, logos, images, and product designs—is the property of More Than Matcha and is protected by applicable intellectual property laws.
You may not reproduce, distribute, or use any content from this website without prior written permission.

7. Website Use
You agree not to misuse our website or Services. This includes, but is not limited to, attempting unauthorized access, interfering with website functionality, or using the website for unlawful purposes.

8. Product Disclaimer
Our products are intended for personal consumption and enjoyment. Any statements made regarding our products have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.
If you have specific dietary concerns or medical conditions, please consult a healthcare professional before consuming our products.

9. Limitation of Liability
To the fullest extent permitted by law, More Than Matcha shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

10. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page. Continued use of our Services constitutes acceptance of the updated Terms.

11. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of California.

12. Contact Information
If you have any questions about these Terms, please contact us at:
info@morethanmatcha.co

Last Updated:  March 5, 2026

More Than Matcha (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy.


1. Information We Collect

When you visit our website or make a purchase, we may collect certain personal information, including:

• Name
  
• Email address
  
• Shipping and billing address
  
• Phone number
  
• Payment information
  
• Order history
  
• IP address and device information
  
• Website usage data
  

Payment information is processed securely by our payment providers and is not stored directly by More Than Matcha.


2. How We Use Your Information

We use the information we collect for purposes including:

• Processing and fulfilling orders
  
• Communicating with you about your order
  
• Providing customer support
  
• Sending marketing emails or newsletters (if you opt in)
  
• Improving our website and customer experience
  
• Preventing fraud or unauthorized activity

3. Email Marketing

If you subscribe to our mailing list, we may send you updates, promotions, or other marketing communications related to More Than Matcha.

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in those emails.


4. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic.

Cookies may be used to:

• Remember your preferences
  
• Understand how visitors use our website
  
• Improve website functionality

You can adjust your browser settings to decline cookies if you prefer.


5. Sharing of Information

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers that help us operate our business, such as:

• Payment processors
  
• Shipping carriers
  
• Website hosting providers
  
• Email marketing platforms
  
• Analytics providers
  

These third parties only receive the information necessary to perform their services.


6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.


7. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
  
• Request correction of inaccurate information
  
• Request deletion of your personal data

To make a request regarding your personal information, please contact us using the information below.


8. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page with the revised “Last Updated” date.


9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at info@morethanmatcha.co